Frequently Asked Questions |
Below we have listed some of the most Frequently Asked Questions (F.A.Q.) and have provided the answers. We know this doesn NOT address every question and you may have need for more in-depth answers. If you have a POP-UP Blocker, be sure to de-activate it before viewing answers. If something is not addressed here or you DO need more in-depth answers, please do not hesitate to send us an e-mail or call us.
- Can I get Internet in my RV or for Mobile use?
Yes, There are a few ways and I carry different products to suit your needs.
- How fast is the Internet? And what about Latency?
Speeds vary but a good average is 100K up and 1000K down. These are real world numbers. Latency exists because of the time it takes for the data signal to travel 22,000 miles up to the satellite & back down to the Control Center.
- What are the monthly fees?
Monthly fees for Internet range from $59 per month and up. $79 per month is for a MotoSAT DataStorm. TV service range from $19.99 per month and up.
- Can I get TV service on the Internet dish?
Yes, DirecTV is the only one that currently works with the Internet service.
- Where do I get support for thense products?
I support all my customers and you get my cell phone. MotoSAT is always there for technical support as well.
- How many computers can I hook up to the Internet?
You can have up to 4 or 5 without any issues. More than that it really slows the system down. Higher bandwidth packages can handle many more users.
- Can I use a wireless connection to my laptop?
Yes, I hook up all my DataStorm systems with wireless routers, Internet anywhere also comes with a wireless router.
- How can I get a system?
You can call or email and order a system. I can arrange installation almost anywhere in the country. I can ship most systems if you want to install it yourself.
- For TV Service, can I get both Satellites on Dish network?
Yes, The MotoSAT MD500 is made for Dish network. Dish 500
- Can I get HDTV via satellite?
Yes, using the MHDTV with DirecTV service will get you HDTV in your RV.
- What satellite providers does MotoSAT work with?
MotoSAT works with Dish Network, DirecTV, Bell ExpressVU and soon StarChoice.
- How do they work?
All automatic systems require pressing just one button. The dish does everything on its' own.
- Will my satellite receiver work with MotoSAT product?
All new MotoSAT TV systems work with any satellite receiver. Works with all the DVR and advanced satellite boxes.
- Dome or open face system, which is better?
Open face systems give you higher signal and work much better in wet conditions (heavy dew, rain and snow.) High winds (above 50mph) a dome system does work much better and you don't have to stow the dishes. Just drive away. MotoSAT domes are also the best value for an automatic.
- What about using VoIP on my internet system?
VOIP will work, but with some limitations on satellite! You must have enough upload speed to work without a lot of trouble. 256 kbps consistent upload speed is what gets the job done. Currently, only Unasat and iDirect platforms will give you a good VoIP experience.
Vonage isn't consistent on any satellite platform…we recommend that you stay away from it! In order for you to be able to use VoIP on either Unasat or iDirect, you must have at least a .98 meter dish and one of the high priced service plans.
- What about using VPN on my Internet Satellite system?
VPN on a satellite connection is difficult! A vpn connection can slow down activity by as much as 75%. The best advice we can give is to try to use SSL (Secure Socket Layer) or "web based" VPN solutions…they work far better than IPsec VPN.
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